Neighbor Coffee (“we,” “us,” “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with us.
We operate in accordance with the General Data Protection Regulation (GDPR) and applicable Swiss data protection laws (including the revised Swiss Federal Act on Data Protection – revFADP).
- Who We Are
Neighbor Coffee; Augustinergasse 42, 8001 Zürich, Switzerland
If you have any questions about this Privacy Policy or your personal data, you may contact us at: privacy@neighborcoffee.com
2. Personal Data We Collect
We may collect the following categories of personal data:
Data you provide directly
- Contact form details (name, email, message)
- Newsletter signup information
- Information provided when making reservations or inquiries
- Account or loyalty program information (if applicable)
Data collected automatically
- IP address
- Browser type and device information
- Usage data (pages viewed, time on site)
- Cookies and similar tracking technologies
Data from third-party services
- Analytics data (e.g., Google Analytics)
- Payment or booking processors (if used)
3. Legal Bases for Processing (GDPR)
We process your personal data based on:
- Your consent (e.g., newsletter subscriptions, analytics cookies)
- Performance of a contract (e.g., reservations, purchases)
- Legitimate interests (e.g., improving our website and customer experience)
- Legal obligations (e.g., accounting and compliance requirements)
4. How We Use Your Personal Data
We may use your personal information to:
- Respond to your inquiries
- Provide services you requested
- Send newsletters or promotional messages (with your consent)
- Improve our website, services, and user experience
- Ensure system security and prevent misuse
- Comply with legal and regulatory requirements
5. Cookies & Tracking Technologies
Our website may use:
- Essential cookies – required for basic site functionality
- Analytics cookies – to understand site usage
- Preference cookies – to remember your settings
Where required by law, we request your consent before setting non-essential cookies. You can manage your cookie preferences through your browser settings or our cookie banner (if implemented).
6. Third-Party Providers
We may share data with trusted service providers who assist in operating our website or delivering services, such as:
- Website hosting providers
- Analytics tools (e.g., Google Analytics)
- Email marketing platforms
- Payment processors (if applicable)
These providers process data only on our behalf and in accordance with GDPR/Swiss law.
Some providers may be located outside Switzerland/EU. In such cases, we ensure appropriate safeguards (e.g., Standard Contractual Clauses).
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by law.
Examples:
Contact form inquiries: up to 12 months
Newsletter data: until you unsubscribe
Analytics data: typically 14 months
Legal/financial records: per statutory requirements
8. Your Rights Under GDPR & Swiss Law
You have the right to:
Access your personal data
Request correction or deletion
Restrict or object to processing
Withdraw consent at any time
Receive a copy of your data (data portability)
Lodge a complaint with a supervisory authority
To exercise any rights, contact us at privacy@neighborcoffee.com.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
10. Links to External Websites
Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Information
If you have questions, concerns, or requests related to your personal data, please contact:
Neighbor Coffee
Augustinergasse 42
8001 Zürich
Switzerland
Email: privacy@neighborcoffee.com